Tier 02 · AI support pipeline
Every message answered. Urgent ones reach a person.
Resolve is a seven-step AI support pipeline. It reads every inbound message, sorts it by urgency, pulls the contact from your CRM, drafts a reply in your voice and escalates anything urgent to a named person in Slack. It’s already live for our first client.
Inbox & help deskUrgency scoringGoHighLevel CRMDrafted repliesOwner tasksSlack escalation
Resolve · one inbound messageexample
Water is coming through the kitchen ceiling. Please help.
sortedEmergency·Urgent path5 of 5
looked upContact in CRM·Name and propertyfound
repliedSafety steps first·In your voicesent
escalatedOwner task + Slack·Named personhanded off
7steps from inbox to answer
1–5urgency score on every message
5,000+support chats handled by the team behind it
4.9/5CSAT on that team’s tier-3 work
7The pipeline
Seven steps. Every message.
The same path runs on every inbound message, day or night. Routine ones are answered. Urgent ones are answered and handed to a person.
- Read
Every inbound message is picked up the moment it lands.
- Sort
Classified by type and scored for urgency from 1 to 5.
- Route
Emergencies, standard and low-priority messages each take their own path.
- Look up
The contact’s record is pulled from your GoHighLevel CRM.
- Draft
A reply in your voice, using their name and their record.
- Send and tag
The reply goes out and the conversation is tagged by type and urgency.
- Escalate
Urgent ones raise a task for the account owner and a Slack alert to a named person.
✓How it behaves
Fast where it’s safe. Human where it matters.
These rules are part of the pipeline, not settings someone has to remember.
Safety first
Emergency replies lead with what to do right now, and go straight to a person.
on every urgent messageNo promises it can’t keep
Replies never commit to a time or a fix your team hasn’t agreed.
by designYour voice, their name
Every reply uses the contact’s name and their record from your CRM.
never a canned replyOwners kept in the loop
When an issue needs the account owner, a task lands in GoHighLevel with a one-line summary.
task createdTagged for reporting
Every conversation is tagged by type and urgency, so the weekly numbers are already there.
taggedA named person behind it
Escalations go to someone on your Slack channel, not a ticket queue.
Slack-first→Who it’s for
For agencies whose support can’t grow as fast as their client list.
Resolve is the middle of the Axiom stack. It’s where we start with SaaS agencies past 20 clients, and with AI consultancies that need support running in production.
- SaaS agencies where every unanswered ticket is a churn risk
- Teams answering the same questions by hand, every day
- Anyone whose urgent messages wait until morning
Three pathsexample
urgency 4–5Emergency→Reply, owner task, Slackescalated
urgency 2–3Standard→Reply, owner task if neededanswered
urgency 1Low priority→Reply and taganswered
✓Run by Axiom
Not a login and a tutorial. A team that runs it.
We build it into your account, run it in production and own the result. Every product starts the same way.
Audit · about a weekWe map your full ops stack. You get a written diagnostic in 7 days.
Build · three to four weeksWe fix the leaks first, then layer the AI. Your Slack channel goes live.
Run · ongoingWe operate it with SLAs, named owners and weekly reporting.
Slack-first, 24/7A live channel with named people, covered from New York, London and Karachi.
White-labelYour clients deal with your agency’s brand, not ours.
Flat retainerScoped deliverables. No hidden tiers, no surprise statements of work.
?Questions
Is it white-label?
Yes. Your clients deal with your agency’s brand, not ours.
What does it connect to?
Your inbox or help desk, your GoHighLevel CRM and Slack. We map anything else on the audit.
Does AI answer everything?
It answers routine messages and makes sure urgent ones reach a named person straight away.
How fast is it?
Replies go out in minutes, around the clock. Escalations reach a person on Slack, covered 24/7 from three time zones.
Is it running anywhere yet?
Yes. Resolve is already live for our first client.
How is it priced?
A flat retainer with scoped deliverables. No hidden tiers, no surprise statements of work.